GDPR Privacy Policy and Terms and Conditions
Last Updated: June 2026
Who we are:
Reflexology with Lynsey provides a complementary therapy services, including Reflexology, Fertility Reflexology, Women's Wellbeing support for Reflexology, Mindful Reflexology to support Wellbeing, Indian Head Massage and Thai Foot Massage. I am fully Insured therapist by Alan Boswell Group, a member of the Association of Reflexologists (AoR) and have a full enhanced DBS check yearly update.
For the purposes of UK data protection law, Reflexology with Lynsey is the Data Controller responsible for your personal information. Personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Therapist’s Contact Details:
Therapist’s Name: Lynsey Gallimore
Telephone No: 07772180087
Email address: lynseygallimore@outlook.com
Business Address: Available upon request
The Purpose of processing Client Data:
In order to give professional Reflexology, Thai Foot Massage or Indian Head Massage treatments, I will need to gather and retain potentially sensitive information about your health and wellbeing. I will only use this information for informing your treatments and associated recommendations concerning aspects of health and wellbeing which I will offer to you. I take basic contact details and information via my website, email, phone to allow me to contact you and handle bookings. Any information you give me via Facebook or Instagram will also be covered.
Lawful Basis for holding and using Client Information:
We process personal data under the following lawful bases:
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Contract – to provide treatments and manage appointments
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Legal Obligation – to meet legal, insurance and regulatory requirements
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Legitimate Interests – to operate and manage the business effectively
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Explicit Consent – for processing health information and marketing communications where applicable
Because health information is Special Category Data, it is processed with your explicit consent and for the provision of health-related care. As a full member of the Association of Reflexologists (AoR), I abide by the AoR Code of Practice and Ethics. This Code of Practice and Ethics is designed to encourage integrity and responsibility as a complementary therapy practitioner and
committed to give the highest possible standards of professional conduct. As well as to uphold and further the standing of profession and that of the AoR. The lawful basis under which I hold and use your information for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.
Confidentiality:
Information is treated confidentially except where disclosure is required:
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By law
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To protect life or safety
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For safeguarding concerns
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Under a court order
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To comply with professional or regulatory obligations
What information I hold and what I do with it:
In order to give professional Reflexology, Thai Foot Massage or Indian Head Massage treatments, I will need to ask for and keep confidential information about your personal data, health and wellbeing. I will only use this for informing regarding your treatments and any advice I give as a result of your treatment. The information to be held is:
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Your contact details
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Medical history and other health and wellbeing related information (which I will take from you at first consultation)
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Treatment details and related notes (which I will take after each consultation and each therapy session)
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I offer sessions for all ages and babies, children and teenagers require parent/guardian written consent and the person receiving the session must be accompanied by an appropriate parent/guardian over the age of 18. As with adults personal information will be taken and stored relating to health and wellbeing. In the event of any safeguarding concerns this will be escalated as appropriate.
Information may be shared where necessary with:
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Professional insurers
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Accountants
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Legal advisers
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Regulatory authorities where legally required
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Emergency services where necessary to protect life or safety
Trusted service providers who sometimes process data on my behalf are:
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We use SumUp Payments Limited to process card payments securely
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Accountant (where legally necessary) but use for my own accounting
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We use Wix.com Ltd to host and operate our website and associated online forms
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Wix may process personal information on servers located in the UK, EEA, Israel and other jurisdictions with appropriate safeguards in place.
How Long I Retain Your Information for:
I will keep your written consultation information for the following periods:
Adult client records will normally be retained for 8 years after the last treatment in accordance with professional requirements.
Children's records will be retained until age 25 (or 26 where the child was 17 at the conclusion of treatment).
"Where personal data is transferred outside the UK, appropriate safeguards required under UK GDPR are applied." Online information when you make a booking enquiry through the contacts form with your personal information. (Wix operates internationally and may use servers outside the UK. Their processing is covered through contractual safeguards.)
Protecting Your Personal Data:
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. I am also registered with the Information Commissioner's office (ICO). Registered number: ZB327591
I will contact you using the contact preferences you give me in relation to:
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Appointment times
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Therapies you choose information or information related to your health and wellbeing
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Marketing communications are only sent where consent has been provided. Consent can be withdrawn at any time by contacting us or using the unsubscribe link.
As this website is hosted my Wix we may collect personal information when you:
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Complete a contact form
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Join our mailing list
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Make an enquiry
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Book an appointment
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Browse our website
This may include your name, email address, telephone number, IP address and website usage information.
Data Breaches:
In the event of a personal data breach, appropriate action will be taken in accordance with UK GDPR requirements and reportable breaches will be notified to the ICO where required.
Cookies:
Our website uses cookies to:
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Ensure website functionality
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Improve website performance
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Analyse visitor activity
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Enhance user experience
You can manage cookie preferences through your browser settings and our website cookie banner.
Your Rights:
GDPR gives you the following rights:
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The right to be informed: To know how your information will be held and used (this notice).
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The right of access: To see your therapist’s records of your personal information, so you know what is held about you and can verify it.
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The right to rectification: To tell your therapist to make changes to your personal information if it is incorrect or incomplete.
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The right to erasure (also called “the right to be forgotten”): For you to request your therapist to erase any information they hold about you
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The right to restrict processing of personal data: You have the right to request limits on how your therapist uses your personal information
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The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
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The right to object: To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
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Rights in relation to automated decision-making: Not to be subjected to automated decisions that affect you without human review
Complaints:
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If you are dissatisfied with any aspect of your treatment or wish to make a Complaint please contact me directly at Reflexology with Lynsey in email to: lynseygallimore@outlook.com or send a letter in writing to my business so concerns can be addressed promptly. Clients may also seek guidance from the Association of Reflexologists (AoR) or the Information Commissioners Office (ICO) where appropriate.
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The right to lodge a Complaint with the Information Commissioner’s Office: To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you are dissatisfied with the response you can complain to the Information Commissioner's Office; their contact details are at: www.ico.org.uk OR The Association of Reflexologists are at: info@aor.org.uk
Therapist Rights:
Please note:
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If you do not agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you
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Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed
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Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
Terms and conditions of business:
1. Appointments
I have health requests of my clients as follows;
· If you have a cough, a fever or loss of taste and smell or have been in touch with anyone with these symptoms. Have any signs of sickness or loose stools, please contact me as we may need to postpone your appointment.
· If you have been involved in a higher risk activity such as attendance at a large event or air travel, please contact me as we may need to postpone your appointment.
. In return I will apply these high standards to myself. Should I feel unwell, unable to treat or if it is not advisable for me to treat, I will explain the situation to you as soon as possible before your treatment.
. Reflexology, Thai Foot Massage and Indian Head Massage are complimentary therapies and intended to promote relaxation and wellbeing. Treatments are strictly professional and non-sexual in nature.
. For professional mobile appointments i will respect you and your home and strict professional boundaries will be observed. Mobile appointments must take place in a safe, respectful environment. For safety purposes I may inform a trusted person of my appointment schedule and location. Any inappropriate language, behaviour requests or conduct during mobile appointments or within my own setting will result in the immediate termination of the appointment and you will not be able to re-book. Full payment will still need to be paid if the session is required to end early.
. All clients are treated with respect and dignity regardless of age, gender, race or background. Respectful communication is expected at all times.
. I may require to decline your appointment where safety or comfort cannot be met.
2. Fees
· My fees are payable in full at the time of treatment. I accept payment by cash, card or by bank transfer.
. I reserve the right to choose to use discretion regarding the application of any discounts.
3. Cancellation and Late Arrivals Policy
. I have a 24-hour cancellation policy. As you are aware my business is dependent on the number of clients, I can see in my clinic hours. Therefore, if you are unable to make a previously arranged appointment or you cannot have me attend your booked mobile appointment I request that you provide me with the following:
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More than 24 hours notice – no charge
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Less than 24 hours notice – 50% fee
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No-show – 100% fee